Testimonials

Great Service

I placed my order for a Dog Tag on Thursday mid morning and it came in the post the next day! Great Service - Great Product and I will be ordering...
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Pet Tags

Really pleased with the dog tags ordered, just as described and the speed with which they were delivered. Archie thanks you too!
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Great Service, Happy Puppy!

First time ordering from Paws and Claws after our cockapoo puppy lost his tag, quick service and a high quality product. Would definitely order from...
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pet tags

the service i received was excellent, items were ordered at 15.15 hours 18/04/2012, and were received 19/04/2012. workmanship was also perfect. i am...
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Wonderful Service

I ordered 10 tags for 3 cats on Monday 30th April at approx 7pm. After paying for the goods I was informed that delivery would be approx 5 days. NOT...
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Shipping & Returns

Postage

We use Royal Mail to send you your goods.

Postage costs are automatically calculated and are added to your cart total before you checkout. Options and prices are visible in your shopping cart page.

Orders are normally shipped within 24 hours of receipt of your order (weekdays). Orders placed over weekends and public holidays will be despatched before 2pm on the next working day.

Returns

We accept return only for the following:

  • The pet tag(s) we have sent you is/are defective through a manufacturing error.
  • The pet tag(s) we have sent you are not those specified in your order.
  • The pet tag(s) we have sent you contain engraving errors that WE have made. Please note that we engrave exactly the information you provide. Returns and refunds cannot be provided if the error is in the original information you provided.
  • We will provide a replacement tag, and refund you your postage costs for returning faulty tags, when the above conditions warrant it. Alternatively, after returning a faulty tag, you may prefer to opt for a refund.

Refunds

Please Contact us before returning any goods so that we can tell you the returns procedure.

You must contact us as soon as possible, but no later than seven days after receiving your goods.

If a return is agreed, we will refund you the cost of the returned item, and the postage you have paid to send it back.

Refunds will be issued through PayPal and are subject to PayPal's refund policy as well as our own.

Refunds will be made within 30 days of receipt of the returned goods.

Distance Selling Regulations

Pawsandclawspettags adheres to the conditions specified in the UK Distance Selling Regulations.

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